At MyDash Cart, we want you to be completely satisfied with your purchase. If you’re not, we’re here to assist you through our hassle-free return process. Please read our Return Policy carefully to understand the guidelines and steps for returning products.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as personalized or intimate goods, may not be eligible for returns due to hygiene and customization reasons.
Time Frame: You have 7 days from the date of delivery to initiate a return. After this period, we may not be able to process your return.
How to Initiate a Return: To start the return process, please follow these steps:
- Contact our customer service team at dashcartstore@gmail.com or +351-914167755, +351-914167900 to inform us of your return request.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with further instructions and a return authorization, if applicable.
Return Shipping
In most cases, you’ll be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item(s). Shipping costs for the initial purchase are non-refundable.
Refund Process
Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 10 to 15 business days.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to discuss availability. Exchanges are subject to product availability and may require additional shipping charges.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 3 days of receiving the product. We’ll work with you to arrange a replacement or refund.
Non-Returnable Items: Certain items, such as gift cards and downloadable software, are non-returnable and non-refundable.
Contact Us
If you have any questions or need assistance with the return process, please reach out to our customer service team at dashcartstore@gmail.com or +351-914167755, +351-914167900. We’re here to help!
This Return Policy was last updated on [Date of Last Update]. Please note that our policies are subject to change, and we recommend reviewing them periodically.
By making a purchase on our website, you agree to the terms of this Return Policy